Refund policy

Returns

We accept return requests made within 14 days after your order is delivered. Before sending an item back, please contact C-DESIGNS through our contact page and include your order number and the reason for the return.

To be eligible for a return, an item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Items returned without prior authorization might not be accepted.

Non-returnable items

Custom or personalized products, gift cards, products marked final sale, and opened fragrance or personal-care products cannot be returned unless they arrive damaged, defective, or incorrect. Additional exclusions might apply where permitted by law.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photographs so that we can review the issue and make it right.

Return shipping and refunds

Unless the return is due to a damaged, defective, or incorrect item, return shipping costs are the customer’s responsibility and original shipping charges are non-refundable. Approved refunds are issued to the original payment method. Processing times after approval vary by payment provider.

This policy does not limit any rights or remedies available to you under applicable consumer protection law.